Census Customer Services


To assist census data users in the access to and use of published and unpublished data through information provided in newsletters, on-line catalogs, conferences and training courses; design new informational and data products to meet user needs; develop user-oriented educational and training materials; provide assistance for locally sponsored conferences or workshops; assist customers with the selection of appropriate products; take and fulfill orders from customers; and improve dissemination of statistical data to data users.

General information about this opportunity
Last Known Status
Deleted 04/02/2020 (Archived.)
Program Number
Federal Agency/Office
Agency: Department of Commerce
Office: U.S. Census Bureau
Type(s) of Assistance Offered
Advisory Services and Counseling;
Dissemination of Technical Information; Training.
Program Accomplishments
Published biweekly newsletters via e-mail and the Internet for the public. Conducted occasional seminars on Census and other statistical resources, and specialized workshops and training courses on Census 2000 programs and products, Economic Census activities, American Community Survey programs and products and other subjects. Both Census headquarters and regional office staff participated in such conferences and workshops. Publication of guides, pamphlets, and other reference material and sale of data products.
Act of August 31, 1954, Public Law 83-740.
Who is eligible to apply/benefit from this assistance?
Applicant Eligibility
Materials and consultation at the Census Bureau are available to any requester. Officials of Federal, State, and Local Governments, universities, community organizations, and the private sector are eligible for Census Bureau-sponsored data user training; there may be a nominal fee. Also, see information about State Data Centers presented under program 11.004, Census Intergovernmental Services, in the Catalog, and at (http://www.census.gov/sdc/www/).
Beneficiary Eligibility
General public.
Not applicable.
What is the process for applying and being award this assistance?
Pre-Application Procedure
None. This program is excluded from coverage under E.O. 12372.
Application Procedure
By written request.
Award Procedure
Not applicable.
Not applicable.
Approval/Disapproval Decision Time
Not applicable.
Not applicable.
Not applicable.
How are proposals selected?
Not applicable.
How may assistance be used?
(1) Assistance for locally sponsored conferences or workshops on the censuses and other Census Bureau programs--arrangements must be mutually agreeable; (2) consultation on problems associated with using Census Bureau products; and (3) descriptive reports, brochures, and Internet-site information (address: http://www.census.gov/) concerning Census Bureau programs, products, and their uses.
What are the requirements after being awarded this opportunity?
In accordance with the provisions of OMB Circular No. A-133 (Revised, June 27, 2003), "Audits of States, Local Governments, and Non-Profit Organizations." Nonfederal entities that expend financial assistance of $500,000 or more in Federal awards will have a single or a program-specific audit conducted for that year. Nonfederal entities that expend less than $500,000 a year in Federal awards are exempt from Federal audit requirements for that year, except as noted in Circular No. A-133.
Other Assistance Considerations
Formula and Matching Requirements
Not applicable.
Length and Time Phasing of Assistance
Not applicable.
Who do I contact about this opportunity?
Regional or Local Office
See list of 12 Census Bureau Regional Offices at www.census.gov/field/www.
Headquarters Office
For information about training opportunities, go to http://www.census.gov/mso/www/training/index.htm or contact the Marketing Services Office, Census Bureau, Washington, DC 20233. Telephone: 301-763-4094. For free materials and ordering information for priced products, please contact: Customer Services Center, Marketing Services Office, Census Bureau, Washington, DC 20233. Telephone: (301) 763-INFO (4636).
Website Address
http://www.census.gov .
Financial Information
Account Identification
FY 07 $66,700; FY 08 est not available; and FY 09 est not reported.
Range and Average of Financial Assistance
Not applicable.
Regulations, Guidelines and Literature
Publication order forms for reports on data files resulting from census and special surveys, no charge. Selected informational publications: Census Product Update (biweekly online and e-mailed newsletter), no charge; information about training courses, no charge; online electronic sales catalog site. Please contact the Customer Services Center (301) 763-4636 for ordering information, or check "Catalog" on the Internet site (http://www.census.gov).
Examples of Funded Projects
Not applicable.


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