Census Customer Services (11.002)
Program
11.002 Census Customer Services
Federal Agency
BUREAU OF THE CENSUS, DEPARTMENT OF COMMERCE
Authorization
Act of August 31, 1954, Public Law 83-740.
Program Number
11.002
Last Known Status
Active
Objectives
To assist census data users in the access to and use of published and unpublished data through information provided in newsletters, on-line catalogs, conferences and training courses; design new informational and data products to meet user needs; develop user-oriented educational and training materials; provide assistance for locally sponsored conferences or workshops; assist customers with the selection of appropriate products; take and fulfill orders from customers; and improve dissemination of statistical data to data users.
Types of Assistance
Advisory Services and Counseling; Dissemination of Technical Information; Training.
Uses and Use Restrictions
(1) Assistance for locally sponsored conferences or workshops on the censuses and other Census Bureau programs--arrangements must be mutually agreeable; (2) consultation on problems associated with using Census Bureau products; and (3) descriptive reports, brochures, and Internet-site information (address: http://www.census.gov/) concerning Census Bureau programs, products, and their uses.
Eligibility Requirements
Applicant Eligibility
Materials and consultation at the Census Bureau are available to any requester. Officials of Federal, State, and Local Governments, universities, community organizations, and the private sector are eligible for Census Bureau-sponsored data user training; there may be a nominal fee. Also, see information about State Data Centers presented under program 11.004, Census Intergovernmental Services, in the Catalog, and at (http://www.census.gov.sdc/www/sdctxt.html).
Beneficiary Eligibility
General public.
Credentials/Documentation
Not applicable.
Application and Award Process
Preapplication Coordination
None. This program is excluded from coverage under E.O. 12372.
Application Procedure
By written request.
Award Procedure
Not applicable.
Deadlines
Not applicable.
Range of Approval/Disapproval Time
Appeals
Not applicable.
Renewals
Not applicable.
Assistance Considerations
Formula and Matching Requirements
Not applicable.
Length and Time Phasing of Assistance
Not applicable.
Post Assistance Requirements
Reports
None.
Audits
In accordance with the provisions of OMB Circular No. A- 133 (Revised, June 24, 1997), "Audits of States, Local Governments, and Non-Profit Organizations." Nonfederal entities that expend financial assistance of $300,000 or more in Federal awards will have a single or a program-specific audit conducted for that year. Nonfederal entities that expend less than $300,000 a year in Federal awards are exempt from Federal audit requirements for that year, except as noted in Circular No. A-133.
Records
None.
Program Accomplishments
Published biweekly newsletters via e-mail and the Internet for the public. Conducted occasional seminars on Census and other statistical resources, and specialized workshops and training courses on Census 2000 programs and products, Economic Census activities, American Community Survey programs and products and other subjects. Both Census headquarters and regional office staff participated in such conferences and workshops. Publication of guides, pamphlets, and other reference material and sale of data products.
Financial Information
Account Identification
13-0450-0-1-376; 13-0401-0-1-376.
Obligations
FY 02 $47,943; FY 03 est $23,000; and FY 04 est $23,000.
Range and Average of Financial Assistance
Not applicable.
Regulations, Guidelines and Literature
Publication order forms for reports on data files resulting from census and special surveys, no charge. Selected informational publications: Census Product Update (biweeky online and e-mailed newsletter), no charge; information about training courses, no charge; online electronic sales catalog site. Please contact the Customer Services Center 301-763-4636 for ordering information, or check "Catalog" on the Internet site (http://www.census.gov).
Related Programs
11.003, Census Geography; 11.004, Census Intergovernmental Services; 11.005, Census Special Tabulations and Services.
Information Contacts
Regional or Local Office
See list of 12 U.S. Census Bureau Regional Offices at http://www.census.gov/field/www/.
Headquarters Office
For information about training opportunities, contact the Marketing Services Office, U.S. Census Bureau, Washington, DC 20233. Telephone: 301-457-4081. For free materials and ordering information for priced products, please contact: Customer Services Center, Marketing Services Office, U.S. Census Bureau, Washington, D.C. 20233. Telephone: 301-763-INFO (4636).
Web Site Address
Examples of Funded Projects
Not applicable.
Criteria for Selecting Proposals
Not applicable.
