Transportation-Consumer Affairs


To improve service provided to the public by U.S. and foreign air carriers.

General information about this opportunity
Last Known Status
Deleted 03/03/2014 (Archived.)
Program Number
Federal Agency/Office
Agency: Department of Transportation
Office: Office of the Secretary (OST) Administration Secretariate
Type(s) of Assistance Offered
Program Accomplishments
Fiscal Year 2012: No Current Data Available Fiscal Year 2013: May include 14,000 complaints, information requests, opinions, and compliments. Fiscal Year 2014: No Current Data Available
Federal Aviation Act of 1958, Section 1002, Public Law 85-726, 49 U.S.C 1301.
Who is eligible to apply/benefit from this assistance?
Applicant Eligibility
All users of air transportation.
Beneficiary Eligibility
All users of air transportation.
No Credentials or documentation are required. This program is excluded from coverage under OMB Circular No. A-87.
What is the process for applying and being award this assistance?
Pre-Application Procedure
Preapplication coordination is not applicable. Environmental impact information is not required for this program. This program is excluded from coverage under E.O. 12372.
Application Procedure
This program is excluded from coverage under OMB Circular No. A-102. OMB Circular No. A-110 applies to this program. The Division requests that complainants first contact the airline in an attempt to resolve the complaint. If that is unsuccessful, they can call or email the Division or send a letter stating pertinent facts about the incident that caused the complaint as well as copies (never originals) of tickets or baggage tags, if these documents help to explain the nature of the problem. Please include with your letter of complaint a daytime telephone number.
Award Procedure
Not Applicable.
Approval/Disapproval Decision Time
Not Applicable.
Not Applicable.
Not Applicable.
How are proposals selected?
Not Applicable.
How may assistance be used?
The Aviation Consumer Protection Division provides assistance and information to consumers, including air travelers with disabilities, trying to resolve complaints against airlines, travel agents, and air tour operators. The Division also investigates alleged violations of airline passengers' civil rights and provides information about specific air travel service problems such as lost baggage, oversold flights, scheduling problems and overcharges, and may refer people to local Small Claims courts if informal mediation efforts fail.
What are the requirements after being awarded this opportunity?
Not Applicable.
No audits are required for this program.
Other Assistance Considerations
Formula and Matching Requirements
This program has no statutory formula.
This program has no matching requirements.
This program does not have MOE requirements.
Length and Time Phasing of Assistance
Not Applicable. See the following for information on how assistance is awarded/released: Not Applicable.
Who do I contact about this opportunity?
Regional or Local Office
See Regional Agency Offices. Alaska Aviation Statistics Field Office, Department of Transportation, 801 B Street Room 506, Anchorage, AK 99501-23657. Telephone: (907) 271-5147.
Headquarters Office
Norman Strickman, 1200 New Jersey Ave., S.E., Washington, District of Columbia 20590 Email: Phone: (202) 366-2220.
Website Address
Financial Information
Account Identification
(Investigation of Complaints) FY 11 $2,143,411; FY 12 est $2,281,234; and FY 13 Estimate Not Available
Range and Average of Financial Assistance
Not Applicable.
Regulations, Guidelines and Literature
Copies of the pamphlet "Fly-Rights, A Guide to Air Travel in the U.S." are available from the Consumer Information Center-6A, P.O. Box 100, Pueblo, CO 81002. Enclose check or money order payable to Superintendent of Documents in the amount of $1.75 per copy with a 25 percent discount on orders of 100 copies or more. Copies of the "Air Travel Consumer Report" issued monthly and "Plane Talk", a series of air travel fact sheets, are available free of charge by writing to the headquarters office listed. These publications can also be found on the Department of Transportation's world wide web site at:
Examples of Funded Projects
Fiscal Year 2012: No Current Data Available Fiscal Year 2013: No Current Data Available Fiscal Year 2014: No Current Data Available


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