Manufactured Home Dispute Resolution

 

To provide for a dispute resolution program for the timely resolution of disputes between manufacturers, retailers, and installers of manufactured homes regarding responsibility, and for the issuance of appropriate orders, for the correction or repair of defects in manufactured homes (Sec 5422(c)(12)) in each state that does not establish a HUD-approved dispute resolution program (Sec 5422(g)).

General information about this opportunity
Last Known Status
Active
Program Number
14.171
Federal Agency/Office
Agency: Department of Housing and Urban Development
Office: Office of Housing-Federal Housing Commissioner
Type(s) of Assistance Offered
Provision of Specialized Services
Program Accomplishments
Fiscal Year 2013: 21. Fiscal Year 2014: No Current Data Available Fiscal Year 2015: No Current Data Available
Authorization
Manufactured Housing Construction and Safety Standards Act as amended by the Manufactured Home Improvement Act of 2000, Executive Order Not applicable, Title 24, Part 3288, Public Law 93-383, 42 Stat. 5422(g), 42 U.S.C 5422(g).
Who is eligible to apply/benefit from this assistance?
Applicant Eligibility
Refer to HUD's website at www.hud.gov for additional information. Select A-Z Index at the top right of the page and scroll the alphabetical list for Manufactured Housing. There is a link on the Manufactured Housing page for Dispute Resolution.
Detailed information and procedures are provided by regulation at 24CFR3288.
Beneficiary Eligibility
The program may only address disputes between manufacturers, retailers, and installers of manufactured homes regarding responsibility for the correction or repair of defects in manufactured homes that are reported during the 1-year period beginning on the date of installation. Manufactured home owners may initiate action under, and be observers to, the HUD Manufactured Home Dispute Resolution Program, as provided regulation (24CFR3288.15).
There must be an alleged defect in the manufactured home that was reported within one year of installation of the home. Refer to HUD's website at www.hud.gov for additional information. Select A-Z Index at the top right of the page and scroll the alphabetical list for Manufactured Housing. There is a link on the Manufactured Housing page for Dispute Resolution.
Detailed information and procedures are provided by regulation at 24CFR3288.
Credentials/Documentation
Program regulations provide detailed guidance on who may request services and other mandatory criteria for participation in the program. Refer to HUD's website at www.hud.gov for additional information.Select A-Z Index at the top right of the page and scroll the alphabetical list for Manufactured Housing.
Detailed information and procedures are provided by regulation at 24CFR3288. This program is excluded from coverage under OMB Circular No. A-87.
What is the process for applying and being award this assistance?
Pre-Application Procedure
A state may propose to operate a dispute resolution program called for under the authorizing Act by submitting a plan for review and disposition by HUD. If a state plan covering dispute resolution for manufactured homes is approved by HUD and implemented by a state, the program described herein is not applicable and HUD would not provide dispute resolution services in such state. A list of states with approved plans is available.
Refer to HUD's website at www.hud.gov for additional information. Select A-Z Index at the top right of the page and scroll the alphabetical list for Manufactured Housing. There is a link on the Manufactured Housing page for Dispute Resolution.
Detailed information and procedures are provided by regulation at 24CFR3288. Environmental impact information is not required for this program. This program is excluded from coverage under E.O. 12372.
Application Procedure
This program is excluded from coverage under OMB Circular No. A-102. This program is excluded from coverage under OMB Circular No. A-110. There are procedures and requirements for submitting information.
Interested parties should thoroughly familiar themselves with this program and the detailed procedures that apply. Refer to HUD's website at www.hud.gov for additional information.Select A-Z Index at the top right of the page and scroll the alphabetical list for Manufactured Housing.
Detailed information and procedures are provided by regulation at 24CFR3288.
Award Procedure
An award would be in the form of approval by HUD to initiate dispute resolution.
Interested parties should thoroughly familiar themselves with this program and the detailed procedures that apply. Refer to HUD's website at www.hud.gov for additional information.Select A-Z Index at the top right of the page and scroll the alphabetical list for Manufactured Housing.
Detailed information and procedures are provided by regulation at 24CFR3288.
Deadlines
Contact the headquarters or regional office, as appropriate, for application deadlines.
Approval/Disapproval Decision Time
Interested parties should thoroughly familiar themselves with this program and the detailed procedures that apply. Refer to HUD's website at www.hud.gov for additional information.Select A-Z Index at the top right.
Appeals
Interested parties should thoroughly familiar themselves with this program and the detailed procedures that apply. Refer to HUD's website at www.hud.gov for additional information.Select A-Z Index at the top right of the page and scroll the alphabetical list for Manufactured Housing.
Detailed information and procedures are provided by regulation at 24CFR3288.
Renewals
Not Applicable.
How are proposals selected?
Not Applicable.
How may assistance be used?
Manufacturers, retailers, or installers of manufactured homes may request dispute resolution services for the timely resolution of disputes as to the responsibility for the correction or repair of defects in manufactured homes that are reported during the 1-year period beginning on the date of installation. (42USC5422(c)(12). Manufactured home owners may initiate action under, and be observers to, the HUD Manufactured Home Dispute Resolution Program, as provided regulation (24CFR3288.15). The program may only address disputes between manufacturers, retailers, and installers of manufactured homes regarding responsibility for the correction or repair of defects in manufactured homes that are reported during the 1-year period beginning on the date of installation. Refer to HUD's website at www.hud.gov for additional information.Select A-Z Index at the top right of the page and scroll the alphabetical list for Manufactured Housing.
Detailed information and procedures are provided by regulation at 24CFR3288.
What are the requirements after being awarded this opportunity?
Reporting
No reports are required.
Auditing
No audits are required for this program.
Records
Reporting a defect is critical for a request for dispute resolution to be awarded. The regulations provide that:
(d) Record of report—(1) To evidence timeliness. To establish timely reporting, the report of an alleged defect that is made to the manufacturer, retailer, installer, or a State Administrative Agency of the manufactured home should be done in a manner that will create a dated record of the report that demonstrates that the report was made within 1 year after the date of installation; for example, by certified mail, fax, or email. Persons who report an alleged defect by telephone should make a contemporaneous note of the telephone call, including date, time, the name of the person who received the report, the name of the business contacted, and the telephone number called. If the matter goes to arbitration, the arbitrator and HUD will review whether there is sufficient evidence to believe the report was made on a timely basis.
(2) Obligation to retain. Each report of a defect, including logs of telephonic complaints, received by a manufacturer, retailer, a State Administrative Agency or installer, must be maintained for 3 years from the date of receipt.
Refer to 24CFR3288.20.
Other Assistance Considerations
Formula and Matching Requirements
Statutory formulas are not applicable to this program.
Matching requirements are not applicable to this program.
MOE requirements are not applicable to this program.
Length and Time Phasing of Assistance
A report alledging a defect in a manufactured home must be made within one year of installation of a new manufactured home. Thereafter, a request for dispute resolution concerning the reported defect may be submitted at any time.
Interested parties should thoroughly familiar themselves with this program and the detailed procedures that apply. Refer to HUD's website at www.hud.gov for additional information.Select A-Z Index at the top right of the page and scroll the alphabetical list for Manufactured Housing.
Detailed information and procedures are provided by regulation at 24CFR3288. See the following for information on how assistance is awarded/released: The regulations provide that upon determination that an eligible request for dispute resolution has been filed, the dispute resolution provider will send a notice of the request to the manufacturer, retailer and installer to the extent that the identify of each is provided in the request.
Refer to 24CFR3288.30 for details.
Who do I contact about this opportunity?
Regional or Local Office
None.
Headquarters Office
Pamela B. Danner 451 Seventh St., SW, washington, District of Columbia 20410 Email: pamela.b.danner@hud.gov Phone: 202-402-7112
Website Address
http://portal.hud.gov/hudportal/HUD?src=/program_offices/housing/rmra/mhs/mhdrp
Financial Information
Account Identification
86-8119-0-7-376.
Obligations
(Provision of Specialized Services) FY 13 Not Available; FY 14 Estimate Not Available; and FY 15 Estimate Not Available - Dispute resolution is a program within the comprehensive Manufactured Housing Construction and Safety Standards program.
Range and Average of Financial Assistance
This program does not provide direct financial assistance.
Regulations, Guidelines and Literature
24CFR PART 3288 - MANUFACTURED HOME DISPUTE RESOLUTION PROGRAM
Examples of Funded Projects
Not Applicable.

 



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