Federal Citizen Information Center


To provide citizens direct access to information about and from their government through an array of information channels including USA.gov and other targeted websites, the National Contact Center, and print materials distributed through Pueblo, Colorado. Also provides agencies government-wide with easy and cost-effective access to contact center services through the USA Contact contract vehicle. Also provides guidance and support to web and contact center managers across the government through Web Manager University, and through the organization and management of interagency steering committees such as Web Managers Advisory Council and the Government Contact Center Council (G3C).

General information about this opportunity
Last Known Status
Deleted 10/11/2010 (Archived.)
Program Number
Federal Agency/Office
Agency: General Services Administration
Type(s) of Assistance Offered
Program Accomplishments
Fiscal Year 2009: No Current Data Available Fiscal Year 2010: No Current Data Available Fiscal Year 2011: No Current Data Available
Executive Order 11566, October 26, 1970; Public Law 95-491, 40 U.S.C. 751.
Who is eligible to apply/benefit from this assistance?
Applicant Eligibility
General public.
Beneficiary Eligibility
General public.
No Credentials or documentation are required. This program is excluded from coverage under OMB Circular No. A-87.
What is the process for applying and being award this assistance?
Pre-Application Procedure
Preapplication coordination is not applicable. Environmental impact information is not required for this program. This program is excluded from coverage under E.O. 12372.
Application Procedure
This program is excluded from coverage under OMB Circular No. A-102. This program is excluded from coverage under OMB Circular No. A-110. For responses to questions about the Federal government, call the Federal Citizen Information Centerâ₏™s National Contact Center at 1 (800) FED INFO (333-4636) from 8:00 a.m. to 8:00 p.m. eastern time, Monday through Friday, except Federal holidays. Recorded responses to the most popular topics are available around the clock. For access to federal government information online or to e-mail or chat about an inquiry on government services, visit USA.gov. For printed materials, visit www.pueblo.gsa.gov to read or order publications online, or call 1-888-8-PUEBLO (878-3256), or write to the Federal Citizen Information Center, Pueblo, CO 81009. To subscribe to free e-mail newsletters, visit USA.gov or to subscribe to the free quarterly Catalog, visit www.pueblo.gsa.gov.
Award Procedure
Not Applicable.
Approval/Disapproval Decision Time
Not Applicable.
Not Applicable.
Not Applicable.
How are proposals selected?
Not Applicable.
How may assistance be used?
Maintains a nationwide toll-free contact center to respond to telephone and e-mail inquiries from the general public regarding Federal programs or activities. Maintains several websites including USA.gov, GobiernoUSA.gov, pueblo.gsa.gov kids.gov, and consumeraction.gov. USA.gov is the official Internet portal to all U.S. government information and services. It is the most comprehensive place available online for U.S. government information and services, including federal grants and loans. The Pueblo site provides access to the full text of hundreds of the most helpful and popular federal documents and links to thousands of useful federal and private sector sites. Provides a quarterly â₏œConsumer Information Catalogâ₏, of selected government and private sector publications of consumer interest in English. Publishes the Consumer Action Handbook, which helps the public find the best source for solving consumer problems.
What are the requirements after being awarded this opportunity?
Not Applicable.
Other Assistance Considerations
Formula and Matching Requirements
Statutory formulas are not applicable to this program.
Matching requirements are not applicable to this program.
MOE requirements are not applicable to this program.
Length and Time Phasing of Assistance
None. Method of awarding/releasing assistance: lump sum.
Who do I contact about this opportunity?
Regional or Local Office
Headquarters Office
Juanita Garcia 1800 F. St NW, Washington, District of Columbia 20405 Email: juanita.garcia@gsa.gov Phone: 202-501-2738
Website Address
USA.gov; Pueblo.gsa.gov; ConsumerAction.gov; Kids.gov; USAServices.gov; gobiernoUSA.gov; consumidor.gov.
Financial Information
Account Identification
(Direct Payments for Specified Use) FY 08 $26,073,940; FY 09 est $27,921,235; FY 10 est $25,953,976
Range and Average of Financial Assistance
No Data Available.
Regulations, Guidelines and Literature
Not Applicable.
Examples of Funded Projects
Not Applicable.


Related Federal Grants

Federal Grants Resources