Communications Information and Assistance and Investigation of Complaints


To increase public knowledge of communications function and participation in Federal Communications Commission (FCC) proceedings. To help maintain efficient and responsible systems of public communications by stimulating participation in FCC activities and through investigation of complaints.

General information about this opportunity
Last Known Status
Deleted 04/02/2020 (Archived.)
Program Number
Federal Agency/Office
Agency: Federal Communications Commission
Type(s) of Assistance Offered
Dissemination of Technical Information;
Investigation of Complaints.
Program Accomplishments
In fiscal year 2001, approximately 23,070 broadcast and cable complaints, and 3,098 comments and requests for information were received; approximately 32,264 common carrier complaints, inquiries and comments were received; approximately 30,000 interference complaints were handled.
Communications Act of 1934, as amended, 47 U.S.C. 1, 2, 303, 307-310, 312.
Who is eligible to apply/benefit from this assistance?
Applicant Eligibility
Anyone may seek information from, or file a complaint with the FCC.
Beneficiary Eligibility
General public.
What is the process for applying and being award this assistance?
Pre-Application Procedure
None. This program is excluded from coverage under E.O. 12372.
Application Procedure
Contact the FCC Public Service Division or the appropriate field office listed under Information Contacts below. Upon request, the FCC will furnish specific information regarding its licensing and regulatory procedures.
Award Procedure
Not applicable.
Approval/Disapproval Decision Time
Not applicable.
Not applicable.
Not applicable.
How are proposals selected?
Not applicable.
How may assistance be used?
Field offices handle complaints from the public concerning such issues as interference to radio services. Matters such as the quality and rates of telephone and telegraph services should be directed to the Enforcement Division, Common Carrier Bureau, FCC, Washington, DC 20554. Matters such as equal time for political candidates and fairness in presentation of issues should be directed to Fairness and Political Broadcasting Branch, Mass Media Bureau, FCC, Washington, DC 20554. The Commission provides information and education services through its Office of Public Affairs, Public Service Division, 1919 M Street NW., Washington, DC 20554.
What are the requirements after being awarded this opportunity?
Not applicable.
Not applicable.
Not applicable.
Other Assistance Considerations
Formula and Matching Requirements
Not applicable.
Length and Time Phasing of Assistance
Not applicable.
Who do I contact about this opportunity?
Regional or Local Office
Regional Directors: Quincy, MA: 1 Batterymarch Park, Quincy, MA 02169-7495; Chicago, IL: 1550 Northwest Highway, Room 306 (Park Ridge, IL 60068-1460); Kansas City, MO: Room 320, 8800 East 63rd St., 64133-4895; Hayward, CA: 3777 Depot Road, Room 420, 94545-1914; District Offices: Anchorage, AK: 6721 West Raspberry Rd., 99502-1896; Duluth, GA: 3575 Koger Blvd., Koger Center-Gwinnett, Room 320, 30136-4958; Quincy, MA: 1 Batterymarch Park, Quincy, MA 02169- 7495; Buffalo, NY: 1307 Federal Bldg., 111 West Huron St., 14202-2398; Chicago, IL: Park Ridge Office Center, Room 306, 1550 Northwest Highway, Park Ridge, IL 60068-1460; Dallas, TX: 9330 LBJ Freeway-Room 1170, 75243-3429; Denver, CO: 165 So. Union Blvd, Suite 860, Lakewood, CO 80228-2213; Detroit, MI: 24897 Hathaway St., Farmington Hills, MI 48335-1552; Honolulu, HI: P.O. Box 1030, WaiPahu, HI 96797-1030; Houston, TX: 1225 North Loop West, Rm. 900, 77008-1775; Kansas City, MO: Room 320, 8800 East 63rd St., 64133-4895; Cerritos, CA: Cerritos Corp. Tower, 18000 Studebaker Rd., Room 660, 90701-3684; Miami, FL: 8390 NW., 53rd St., Rochester Bldg., Room 310, 33166-4668; New Orleans, LA: 800 W. Commerce Rd., Room 505, 70123-3333; New York, NY: 201 Vatic St., 10014-4870; Norfolk, VA: 1200 Communications Circle, (Virginia Beach, VA) 23455-3725; Longhorn, PA: (Philadelphia Office): One Oxford Valley Office Bldg., 2300 East Lincoln Highway, Room 404, 19047-1859; Portland, OR: 1782 Federal Office Bldg., 1220 SW. Third Ave., 97204-2898; Maplewood, MN: 2025 Slogan Place, Suite 31, Maplewood MN 55117-2058; San Diego, CA: 4542 Refiner St., Room 370, 92111-2216; San Francisco, CA: 3777 Depot Rd., Room 420 Hayward, CA 94545-1914; Hat Rye, PR: (San Juan Field Office): Room 747 U.S. Federal Building, 00918-1731; Seattle, WA: 11410 NE 122nd Way, Suite 312, Kirkland, WA 98034-6927; Tampa, FL: Room 1215, 2203 N. Lois Ave., 33607-2356.
Headquarters Office
Public Service Division, Federal Communications Commission, Room 244, 1919 M St. NW., Washington, DC 20554. Telephone: FEES (202) 418-0220; CAB (202) 418-0190. See FCC entry in Appendix IV of the Catalog for names and phone numbers of engineers-in-charge of individual field offices.
Website Address
Financial Information
Account Identification
Not separately identifiable.
Range and Average of Financial Assistance
Not applicable.
Regulations, Guidelines and Literature
"FCC in Brief;" "Mass Media Services;" "Common Carrier Services;" "How Rules are Made;" "Glossary of Communication Terms;" "FCC Information Seekers Guide;" FCC Annual Report. For listing of other information bulletins and fact sheets, contact the Public Service Division.
Examples of Funded Projects
Not applicable.


Federal Grants Resources