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Federal Citizen Information Center (39.009)
Program
39.009 Federal Citizen Information Center
Federal Agency
Agency: General Services Administration
Authorization
Executive Order 11566, October 26, 1970; Public Law 95-491, 40 U.S.C. 751.
Program Number
39.009
Last Known Status
Active
Objectives
To provide citizens direct access to information about and from their government through an array of information channels including USA.gov and other targeted websites, the National Contact Center, and print materials distributed through Pueblo, Colorado. Also provides agencies government-wide with easy and cost-effective access to contact center services through the USA Contact contract vehicle. Also provides guidance and support to web and contact center managers across the government through Web Manager University, and through the organization and management of interagency steering committees such as Web Managers Advisory Council and the Government Contact Center Council (G3C).
Types of Assistance
DISSEMINATION OF TECHNICAL INFORMATION
Uses and Use Restrictions
Maintains a nationwide toll-free contact center to respond to telephone and e-mail inquiries from the general public regarding Federal programs or activities. Maintains several websites including USA.gov, GobiernoUSA.gov, pueblo.gsa.gov kids.gov, and consumeraction.gov. USA.gov is the official Internet portal to all U.S. government information and services. It is the most comprehensive place available online for U.S. government information and services, including federal grants and loans. The Pueblo site provides access to the full text of hundreds of the most helpful and popular federal documents and links to thousands of useful federal and private sector sites. Provides a quarterly “Consumer Information Catalog”, of selected government and private sector publications of consumer interest in English. Publishes the Consumer Action Handbook, which helps the public find the best source for solving consumer problems.
Eligibility Requirements
Applicant Eligibility
General public.
Beneficiary Eligibility
General public.
Credentials/Documentation
No Credentials or documentation are required. This program is excluded from coverage under OMB Circular No. A-87.
Application and Award Process
Preapplication Coordination
Preapplication coordination is not applicable. Environmental impact information is not required for this program. This program is excluded from coverage under E.O. 12372.
Application Procedure
This program is excluded from coverage under OMB Circular No. A-102. This program is excluded from coverage under OMB Circular No. A-110. For responses to questions about the Federal government, call the Federal Citizen Information Center’s National Contact Center at 1 (800) FED INFO (333-4636) from 8:00 a.m. to 8:00 p.m. eastern time, Monday through Friday, except Federal holidays. Recorded responses to the most popular topics are available around the clock. For access to federal government information online or to e-mail or chat about an inquiry on government services, visit USA.gov. For printed materials, visit www.pueblo.gsa.gov to read or order publications online, or call 1-888-8-PUEBLO (878-3256), or write to the Federal Citizen Information Center, Pueblo, CO 81009. To subscribe to free e-mail newsletters, visit USA.gov or to subscribe to the free quarterly Catalog, visit www.pueblo.gsa.gov.
Award Procedure
None.
Deadlines
Not Applicable.
Range of Approval/Disapproval Time
Not Applicable.
Appeals
Not Applicable.
Renewals
Not Applicable.
Assistance Considerations
Formula and Matching Requirements
Statutory formulas are not applicable to this program.
Matching requirements are not applicable to this program.
MOE requirements are not applicable to this program.
Length and Time Phasing of Assistance
None. Method of awarding/releasing assistance: lump sum.
Post Assistance Requirements
Reports
Audits
Not Applicable.
Records
None.
Program Accomplishments
Fiscal Year 2008: The Federal Citizen Information Center had more than 213 million citizen touchpoints through a variety of channels including USA.gov and other websites, the National Contact Center program, distribution of printed materials through Pueblo, CO, as well as e-mail and web chat inquiries and subscription mailings. In support of these efforts, FCIC prepared and distributed 4 editions of the Consumer Information Catalog, maintained and enhanced the websites, produced and distributed a new edition of the Consumer Action Handbook along with the first Spanish language edition, prepared and distributed news releases and public service announcements to broadcast and print outlets, continued to distribute consumer publications nationwide, and continued to respond to citizen inquiries through a toll-free contact center and e-mail from the public directed to USA.gov. Fiscal Year 2009: No Current Data Available Fiscal Year 2010: No Current Data Available
Financial Information
Account Identification
47-4549-0-3-376.
Obligations
(Direct Payments for Specified Use) FY 08 $26,073,940; FY 09 est $27,921,235; FY 10 est $25,953,976
Range and Average of Financial Assistance
No Data Available.
Regulations, Guidelines and Literature
Not Applicable.
Related Programs
40.002 Government Publications Sales and Distribution
Information Contacts
Regional or Local Office
None.
Headquarters Office
Juanita Garcia 1800 F. St NW, Washington, District of Columbia 20405 Email: juanita.garcia@gsa.gov Phone: 202-501-2738
Web Site Address
Examples of Funded Projects
Not Applicable.
Criteria for Selecting Proposals
Not Applicable.
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